This Data Protection Notice (“Notice”) sets out the basis upon which Chicken Pie Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
Personal Data
As used in this Notice:
- “Customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us.
- “Personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, address associated with payment information, fulfilment address, email address, telephone number, date of birth, photograph and financial information.
Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
Collection, Use and Disclosure of Personal Data
We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
We may collect and use your personal data for any or all of the following purposes:
- Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you.
- Verifying your identity.
- Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you.
- Managing your relationship with us.
- Processing payment or credit transactions.
- Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority.
- Any other purposes for which you have provided the information.
- Transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes.
- Any other incidental business purposes related to or in connection with the above.
Cookies, Analytics and Similar Tools
Our website uses cookies and similar technologies, provided by us and by third parties such as Google, Meta, Microsoft, Vercel and Cloudflare, for these purposes:
- Analytics: to measure visits, the pages viewed, how visitors arrived and their approximate location, so we can improve the site.
- Advertising and attribution: to measure the results of our advertising and to show our advertisements to people who have visited us.
- Session recording and heatmaps: to see how pages are used and where they go wrong. These tools do not record what you type into forms.
- Bot detection, security and fraud prevention: to tell people from automated traffic, keep the site available and protect our content, our staff and our customers.
These tools may collect your device and browser details, IP address, pages viewed, links and buttons clicked, the site that referred you, approximate location and timestamps. We may add or change the tools we use from time to time for these same purposes, and this notice covers them. You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser add-on, and manage your advertising preferences in your Google and Meta account settings.
Security and Investigations
We may use the records described above to keep our website, our content, our staff and our customers safe, and to detect and investigate misuse of our site or content. Where we reasonably believe misuse has occurred, we may keep the relevant records for as long as needed and disclose them to our professional advisers, investigators, platform providers, law enforcement agencies or a court, as the Personal Data Protection Act 2012 allows, including under its exceptions for investigations and proceedings and for legitimate interests.
Deemed Consent by Notification
We may collect or use your personal data, or disclose existing personal data for secondary purposes that differ from the primary purpose which it had originally collected for pursuant to clauses 5 and 6. If Chicken Pie Pte. Ltd. intends to rely on deemed consent by notification for such secondary purposes, Chicken Pie Pte. Ltd. will notify you of the proposed collection, use or disclosure of your personal data through appropriate mode(s) of communication.
Reliance on the Legitimate Interests Exception
In compliance with the PDPA, we may collect, use or disclose your personal data without your consent for the legitimate interests of Chicken Pie Pte. Ltd. or another person. In relying on the legitimate interests exception of the PDPA, Chicken Pie Pte. Ltd. will assess the likely adverse effects on the individual and determine that the legitimate interests outweigh any adverse effect.
Withdrawing Your Consent
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
Access to and Correction of Personal Data
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
Protection of Personal Data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls, encryption of data, and regular patching of operating system and other software.
Accuracy of Personal Data
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
Retention of Personal Data
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
Transfers of Personal Data Outside of Singapore
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
Data Protection Officer
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
- Name of DPO: Kelvin Leong
- Contact No.: 6993 3333
- Email Address: hello@chickenpie.sg
Effect of Notice and Changes to Notice
This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date: 25 October 2024
Last updated: 25 October 2024
