Refund Policy
Our Refund Policy may differ for each and every item that we sell, and also might depend on the channel of your purchase. For all orders purchased from https://chickenpie.sg, the respective terms for returns and refunds are listed on the product display page itself.
Terms of Usage
All information, prices, goods and services listed on https://chickenpie.sg and its pages within are updated on a best-effort basis. There may be times when information may not be fully accurate, and there may be weird bugs and glitches now and then.
We reserve all rights to cancel, invalidate, or void any and all orders should they be wrongfully placed in a manner that was not intended by us. We will notify you, the customer, should such an event occur and we seek your understanding in the matter.
Our Content
The photographs, videos, written content, menus, page designs and graphics on https://chickenpie.sg and on our social media channels are owned by Chicken Pie Pte. Ltd. (UEN 202120542N) or licensed to us, and are protected by the Copyright Act 2021 of Singapore. Our name, the 發 roundel, DonChef and our other marks are our trade marks. Our images may carry an invisible digital watermark and ownership records, so we can recognise them wherever they appear.
You may not reproduce, publish, adapt or communicate to the public any of our content, in print, online, on social media, in broadcast or in AI-generated material, without our written approval. To ask, email hello@chickenpie.sg with what you would like to use, where and for how long; approval is given only in writing, by email from us. Media requests are welcome, and we are glad to supply images and facts for accurate reporting. You are welcome to share a link to any page on our site. Nothing in these terms takes away a use that the Copyright Act 2021 allows without permission, provided its conditions are met, including sufficient acknowledgement of us as the owner. We reserve all our rights and remedies for any other use.
No licence to use our name, logos, the 發 roundel, DonChef or our other trade marks is given by these terms. Any use that suggests our endorsement or a connection with us needs our written approval.
Content Shared by Our Guests and the Media
Photos and videos shared by our guests and by the media, which we feature with credit, remain the property of their creators. If you created something we feature and would like it credited differently or removed, email hello@chickenpie.sg and we will act on it within 3 working days.
Automated Access
You may not use robots, scrapers or other automated means to copy our content in bulk, or in a way that burdens the site or gets around any measure we use to protect it. Search engines crawling in the ordinary way are welcome.
Analytics, Records and Misuse
We use analytics, advertising, attribution, session recording, bot detection, security and similar tools on this site, described in our Data Protection Notice, and these tools keep records of how the site is used. Where we reasonably believe the site or our content has been misused, including by unauthorised reproduction, scraping, attempts to break into or overload the site, fraud, or harassment of our staff, we may keep the relevant records and share them with our professional advisers, investigators, platform providers, law enforcement or a court, as the law allows.
Governing Law
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute about them.
